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Understanding Email Alias Use with Einstein Conversation Insight

Veröffentlichungsdatum: Feb 2, 2026
Beschreibung

Users can experience a problem with Einstein Conversation Insights where video recordings and transcripts are not appearing in Salesforce, after connecting a video conferencing account.


This issue may be caused by the presence of an email alias on the email address used to sync the meeting recordings with Salesforce, which could be interfering with the synchronization process.

Lösung

Remove the Email Alias from the Email account.

Nummer des Knowledge-Artikels

004867723

 
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Salesforce Help | Article