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Understanding Email Alias Use with Einstein Conversation Insight

Date de publication: Feb 2, 2026
Description

Users can experience a problem with Einstein Conversation Insights where video recordings and transcripts are not appearing in Salesforce, after connecting a video conferencing account.


This issue may be caused by the presence of an email alias on the email address used to sync the meeting recordings with Salesforce, which could be interfering with the synchronization process.

Résolution

Remove the Email Alias from the Email account.

Numéro d’article de la base de connaissances

004867723

 
Chargement
Salesforce Help | Article