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Understanding Email Alias Use with Einstein Conversation Insight

게시 일자: Feb 2, 2026
상세 설명

Users can experience a problem with Einstein Conversation Insights where video recordings and transcripts are not appearing in Salesforce, after connecting a video conferencing account.


This issue may be caused by the presence of an email alias on the email address used to sync the meeting recordings with Salesforce, which could be interfering with the synchronization process.

솔루션

Remove the Email Alias from the Email account.

Knowledge 기사 번호

004867723

 
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Salesforce Help | Article