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JWT Token Is Invalid Error Occurs When Tableau Connects to Snowflake via Key-Pair Authentication

Date de publication: Jan 20, 2026
Description

When connecting to Snowflake via Key-Pair Authentication from Tableau, the following error occurs:

An error occurred while communicating with the Snowflake data source 'data source name' Invalid username or password. Error Code: XXXXXXXX JWT token is invalid. [xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx]

Cause

This behavior is caused by a third-party configuration issue, specifically related to key-pair authentication settings in Snowflake.

Résolution

When encountering the JWT token is invalid error, we recommend referring to the following Snowflake's documentations to collect the detailed error message and UUID. Use this information to collaborate with your Snowflake administrator to identify the cause, as the issue can be caused by an incomplete or incorrect key-pair authentication configuration.

 

 

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Ressources supplémentaires

The following Knowledge Article on Snowflake Community may be helpful:

Numéro d’article de la base de connaissances

004867848

 
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Salesforce Help | Article