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Marketing Performance Installation Fails with Semantic Model Creation Error

Fecha de publicación: May 21, 2026
Descripción

When attempting to install Marketing Performance, users may encounter a "Failed" status under Setup > Marketing Performance > Marketing Performance > Monitoring > Create Marketing Performance. This issue often arises if crucial prerequisite steps for configuring Web Tracking are missed, leading to installation failure.

A specific error observed is: Failed to create Semantic Model [null] [sfdc_internal__uma] from template [Failed to Create SDM [The semantic field is invalid. creation of semantic entity (UMA_Engagement_Semantic_Model5) failed. caused by: The referenced Data Cloud Fields ([ssot__BrowserName__c, ssot__LinkURL__c, ssot__DeviceModelName__c, ssot__PageName__c]) could not be found in the referenced DMO or CI (ssot__WebsiteEngagement__dlm). In case of DMO, please make sure the referenced fields are mapped"]]

Solución

Before attempting to reinstall Marketing Performance, please ensure the following prerequisites and troubleshooting steps are thoroughly checked:

Prerequisites to Check

  • User Permissions: The user performing the Marketing Performance installation should have both the Data Cloud Architect and Marketing Cloud Admin permission sets assigned.

  • Datakit Installation: Verify that the datakits are successfully installed under Basic Settings in Salesforce Setup.

  • SSOT Package Version: Confirm that the SSOT package version is 1.93 or above.

Troubleshooting Semantic Model Creation Error

If you encounter the specific semantic model creation error mentioned in the description, follow these steps:

  1. Review Web Tracking Article: Refer to and follow steps 3a-3f in the Salesforce help article.

  2. Verify Data Model Field Mapping:

    • From the App Launcher, search for and open the Data Cloud App.

    • Navigate to Data Model.

    • In the search box, search for "Website Engagement" and click on it.

    • For the following fields, ensure that the IsMapped column is checked:

      • ssot__BrowserName__c

      • ssot__LinkURL__c

      • ssot__DeviceModelName__c

      • ssot__PageName__c

Reinstallation and Support

After ensuring all the above steps are followed and issues resolved, proceed with the deletion and reinstallation of Marketing Performance. If Marketing Performance still fails to install successfully after completing all the above steps, please contact Support for further assistance.

Número del artículo de conocimiento

004867859

 
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Salesforce Help | Article