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Agentforce's responses are inconsistent

게시 일자: Sep 27, 2025
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Agentforce's responses may lack consistency.

This article explains how to address the issue of inconsistent responses from Agentforce. 

솔루션

Agentforce's inconsistent responses may stem from its inability to generate answers based on your organization's knowledge articles.

 

To address this, leverage Agent Action: Answer Questions with Knowledge for answering questions. To do this, first create knowledge records, then configure your Agentforce Data Library.

 

If you've already configured these but are still not getting knowledge-based answers, please re-check your settings using this knowledge article as a reference.

Knowledge 기사 번호

004867907

 
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Salesforce Help | Article