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Unable to Enable Messaging Settings

Date de publication: Feb 1, 2026
Description

To use Enhanced Chat (Messaging for In-App and Web, MIAW), it is not necessary to enable Messaging. 
Go to [Messaging Settings] and verify that you can create the channels required for Enhanced Chat (Messaging for In-App and Web, MIAW).

If you use Enhanced Messaging (e.g., LINE, Facebook Messenger), you must enable Messaging. Digital Engagement add-on license is required for Enhanced Messaging.

Résolution

To use Enhanced Chat (Messaging for In-App and Web, MIAW), go to Setup > Messaging Settings and create a messaging channel from New Channel. 
Select Enhanced Chat as the channel type.

To use Enhanced Messaging (e.g., LINE, Facebook Messenger), first go to Setup > Messaging Settings and change Messaging to On. After this change, create a messaging channel from New Channel.

If you cannot change Messaging to On, first ensure that you have a Digital Engagement add-on license.
For information on editions and licenses where Messaging is available, please refer to the documentation below.
Supported Editions for Messaging

If an error message with a specific number is displayed, contact Salesforce Customer Support and provide the error number.

Ressources supplémentaires

Turn On Messaging in Service Cloud

Numéro d’article de la base de connaissances

004867926

 
Chargement
Salesforce Help | Article