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Unable to Enable Messaging Settings

Publiceringsdatum: Feb 1, 2026
Beskrivning

To use Enhanced Chat (Messaging for In-App and Web, MIAW), it is not necessary to enable Messaging. 
Go to [Messaging Settings] and verify that you can create the channels required for Enhanced Chat (Messaging for In-App and Web, MIAW).

If you use Enhanced Messaging (e.g., LINE, Facebook Messenger), you must enable Messaging. Digital Engagement add-on license is required for Enhanced Messaging.

Lösning

To use Enhanced Chat (Messaging for In-App and Web, MIAW), go to Setup > Messaging Settings and create a messaging channel from New Channel. 
Select Enhanced Chat as the channel type.

To use Enhanced Messaging (e.g., LINE, Facebook Messenger), first go to Setup > Messaging Settings and change Messaging to On. After this change, create a messaging channel from New Channel.

If you cannot change Messaging to On, first ensure that you have a Digital Engagement add-on license.
For information on editions and licenses where Messaging is available, please refer to the documentation below.
Supported Editions for Messaging

If an error message with a specific number is displayed, contact Salesforce Customer Support and provide the error number.

Knowledge-artikelnummer

004867926

 
Laddar
Salesforce Help | Article