Unable to import unstructured data from external files

First, verify that the connection settings for importing data are correct.

• Setting Up Data Libraries
• Unstructured Data File Formats and Connectors
  • Amazon S3
  • Azure Storage
  • Google Cloud Storage
  • Connect Unstructured Data Using MuleSoft Direct (Beta)
• Query Unstructured Data Using Query API
• Create an Unstructured Data Lake Object from a Data Kit

If there are no issues with the connection settings, next verify that the directory paths and file patterns are correctly defined in the data lake object settings.
If there are errors in the directory paths or file patterns, you will need to correct the source or recreate the data lake.

If the source is an external blob such as Amazon S3, additional implementation is required to notify Data Cloud that files have been uploaded to those storage locations and trigger the data ingestion process. Verify that this is working correctly in each application (e.g., Cloud Watch for Amazon S3).

• Send File Notifications from Amazon S3 to Data Cloud
• Send File Notifications from Azure Storage to Data Cloud
• Send File Notifications from Google Cloud Storage to Data Cloud

For implementation methods on external storage such as third-party applications, please confirm with your company's developers or the providers of each application.

If there are no issues on the data source side, perform troubleshooting on the Data Cloud side. If support is required, contact Salesforce Customer Support.