Support for Query Studio for Marketing Cloud (AppExchange Application)

We receive support cases about Query Studio for Marketing Cloud that fall into the categories listed below. Please understand that for all such inquiries, our team will guide you to utilize the community resources mentioned above.

Frequently Asked Questions (FAQ) :

• Setup and Installation: About the setup or installation procedures for Query Studio.
• Usage and Functionality: Questions regarding how to use Query Studio or its features.
• Errors and Access Issues: Issues such as errors encountered while using Query Studio, or inability to access the application (often related to IP allowlist configurations).
• Bug Fixes and Feature Enhancements: Requests for bug fixes or suggestions for feature improvements for Query Studio.
• Data Discrepancies: About data inconsistencies in query results from Query Studio, or explanations for differences between Query Studio results and the outcomes of an actual Query Activity.
  • Note: If you suspect an issue with an underlying Query Activity within Automation Studio, our support team can investigate this from an Automation Studio perspective. Please specify that the issue relates to a Query Activity in Automation Studio when logging such a case.