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Error on Self Registration: “Your request cannot be processed at this time. The site administrator has been alerted.”

Publiseringsdato: Jul 9, 2026
Beskrivelse

When a user attempts to self-register on an Experience Cloud site using the Self Register form, they receive the following error message:


“Your request cannot be processed at this time. The site administrator has been alerted.”

 This happens even when the user has filled out all fields correctly. This can be caused if the Site Contact user is inactive or missing, Salesforce cannot complete the registration process and will display the generic error message to the end user.

Løsning

         Steps to Resolve

    1. Navigate to Setup > User Interface > Sites and Domains > Sites.
    2. Select the relevant site from the list.
    3. Locate the Site Contact field.
    4. Verify that the user listed as the Site Contact is an active user in Salesforce.
    5. If the Site Contact is inactive, either reactivate the user or assign a different active Salesforce user as the Site Contact.
    6. Once an active Site Contact is assigned, users should be able to complete self-registration without encountering this error.
Knowledge-artikkelnummer

004867946

 
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Salesforce Help | Article