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Chat Icon Not Displaying in Agentforce Service

Fecha de publicación: Mar 1, 2026
Descripción

When the chat icon isn't displayed in Agentforce Service (formerly Service Cloud), it might be due to your Embedded Service Deployment not being published, or an error occurring in the console log.

Solución

From Setup, access Embedded Service Deployment settings and republish it.

Also, check your browser's console log for any errors.
Common errors and their resolutions are stated in Troubleshoot Enhanced Chat Setup.

Número del artículo de conocimiento

004923993

 
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Salesforce Help | Article