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Chat Icon Not Displaying in Agentforce Service

Date de publication: Mar 1, 2026
Description

When the chat icon isn't displayed in Agentforce Service (formerly Service Cloud), it might be due to your Embedded Service Deployment not being published, or an error occurring in the console log.

Résolution

From Setup, access Embedded Service Deployment settings and republish it.

Also, check your browser's console log for any errors.
Common errors and their resolutions are stated in Troubleshoot Enhanced Chat Setup.

Numéro d’article de la base de connaissances

004923993

 
Chargement
Salesforce Help | Article