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Chat Icon Not Displaying in Agentforce Service

게시 일자: Mar 1, 2026
상세 설명

When the chat icon isn't displayed in Agentforce Service (formerly Service Cloud), it might be due to your Embedded Service Deployment not being published, or an error occurring in the console log.

솔루션

From Setup, access Embedded Service Deployment settings and republish it.

Also, check your browser's console log for any errors.
Common errors and their resolutions are stated in Troubleshoot Enhanced Chat Setup.

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Salesforce Help | Article