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Unable to Login to Omni-Channel

Fecha de publicación: Aug 31, 2025
Descripción

When agents are unable to login to Omni-Channel, it might be due to using unsupported browsers or network restrictions.

Solución

Supported browsers for using the Lightning Experience in Salesforce are listed in the following documentation:

 

To use Messaging for In-App and Web (MIAW), the following domains need to be allowed:

 

*.salesforceliveagent.com
 For Chat, Omni-Channel, and SOS.

 

*.salesforce-scrt.com
 For next generation Omni-Channel engagement. (Examples: Voice and messaging.)

 

Details are described in Allow the Required Domains
To use all Salesforce services, Salesforce recommends allowing all domains listed in the documentation.

Número del artículo de conocimiento

004924087

 
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Salesforce Help | Article