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Unable to Login to Omni-Channel in Agentforce Service" to include product name

Fecha de publicación: May 31, 2026
Descripción

This issue occurs in Lightning Experience when service reps attempt to set their status to Online in the Omni-Channel widget but are blocked due to unsupported browser configurations or network domain restrictions. Commonly reported after org migrations or new deployments." This gives Agentforce better retrieval context.

Solución

To resolve this issue, first verify that the browser in use is supported for Lightning Experience. If the agent uses Enhanced Chat (Messaging for In-App and Web, MIAW), the domain *.salesforce-scrt.com must also be allowlisted in the network settings:

 

To use Enhanced Chat(Messaging for In-App and Web, MIAW) the following domains need to be allowed:

 

*.salesforce-scrt.com
 For next generation Omni-Channel engagement. (Examples: Voice and messaging.)

 

Details are described in Allow the Required Domains. 
To use all Salesforce services, Salesforce recommends allowing all domains listed in the documentation.

Número del artículo de conocimiento

004924087

 
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Salesforce Help | Article