When agents are unable to login to Omni-Channel, it might be due to using unsupported browsers or network restrictions.
Supported browsers for using the Lightning Experience in Salesforce are listed in the following documentation:
To use Messaging for In-App and Web (MIAW), the following domains need to be allowed:
*.salesforceliveagent.com
For Chat, Omni-Channel, and SOS.
*.salesforce-scrt.com
For next generation Omni-Channel engagement. (Examples: Voice and messaging.)
Details are described in Allow the Required Domains.
To use all Salesforce services, Salesforce recommends allowing all domains listed in the documentation.
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