Outlook/Gmail Integration Subject Reply/Forward behavior Update

게시 일자: Sep 30, 2025

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We’ve made changes to the email subject line when replying or forwarding emails with a template. The key change is that the new behavior preserves the original email subject in most scenarios instead of overwriting it with the template's subject

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Scenario	Browser	Previous Behaviour	New Behaviour
User replies to an email with a template and doesn’t change the subject line.	Gmail	Email subject was overwritten by the email template's subject.	Keeps the original email subject.
	Outlook		Keeps the original email subject.
User replies to an email with a template and does change the subject line.	Gmail	Error occurred and the screen was stuck on a blank Compose window.	Compose window opens with the email thread and the email template populated. User can update the subject.
	Outlook	User can update the email subject. By default, the subject is the email template’s subject.	No changes.

Forward

User clicks on forward an email, inserts email template, sends the email	Gmail	Email subject was overwritten by the email template's subject.	Keeps the original email subject.
	Outlook
User clicks on forward an email, inserts email template, tries to edit subject	Gmail	Screen stuck on a blank Compose window.	Compose window opens with the email thread and the email template populated. User can update the subject.
	Outlook	User can update the email subject. By default, the subject is the email template’s subject.	No changes.
User clicks on forward an email, edits the subject, inserts email template	Gmail	Email subject was overwritten by the email template's subject.	Compose window opens with the email thread and the email template populated. User can update the subject.
	Outlook

Note:

As a result of this change, merge fields included in the subject line of an email template will not populate when replying to or forwarding a message. The original subject line will be preserved.

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Outlook/Gmail Integration Subject Reply/Forward behavior Update

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