Government Cloud Email to Salesforce Services Considerations

In order to use these Salesforce email services it's necessary to replace the .com at the end of the Salesforce provided address with .mil to ensure emails sent from within the NIPRNet email infrastructure are correctly received by your Government Cloud Plus - Defense Salesforce org.

For example, if this is the service address automatically created by Salesforce:

• • • • localpart@abcd.dcba.cell.case.sandbox.salesforce.com

Then update the .com to .mil and use this email service address instead:

• • • • localpart@abcd.dcba.cell.case.sandbox.salesforce.mil

Although the Salesforce generated email service address will still show as .com in Salesforce setup, use the manually updated .mil email variation for your desired implementation.

Note: Emails sent to the manually updated .mil email services address can ONLY be received from senders or inboxes within NIPRNet with a .mil email address.

For example when using Email-to-Case (E2C) in a Government Cloud Plus - Defense Salesforce org, the inbox or "Email Address" that is forwarding to the "Email Service Address" in E2C setup must be a .mil address located within NIPRNet.