Government Cloud Email to Salesforce Services Considerations

How to Configure Email Services for Government Cloud Plus - Defense

This article explains how to configure Salesforce Email Services (Email-to-Salesforce, Email-to-Case, and Apex Email Services) to work correctly in a Government Cloud Plus - Defense org that uses the .mil NIPRNet framework.

For example, if this is the service address automatically created by Salesforce:

• • • • localpart@abcd.dcba.cell.case.sandbox.salesforce.com

Then update the .com to .mil and use this email service address instead:

• • • • localpart@abcd.dcba.cell.case.sandbox.salesforce.mil

Although the Salesforce generated email service address will still show as .com in Salesforce setup, use the manually updated .mil email variation for your desired implementation.

Note: Emails sent to the manually updated .mil email services address can ONLY be received from senders or inboxes within NIPRNet with a .mil email address.

For example when using Email-to-Case (E2C) in a Government Cloud Plus - Defense Salesforce org, the inbox or "Email Address" that is forwarding to the "Email Service Address" in E2C setup must be a .mil address located within NIPRNet.