ServiceNow コネクタで Web サービス操作時のトラブルシューティングのためのログ採取などを紹介します。
以下にてデバッグログの収集を検討してください。
ServiceNow コネクタのデバッグログ収集
Enable DEBUG Logging for Anypoint Connector/Module Packages in Mule 4
package 名に com.mulesoft.connectors.servicenow を指定し DEBUG レベルを指定します
HttpWireLogging による HTTP 通信ログの収集
How to Enable HTTP Wire Logging for HTTP Connector or Other Connectors Using HTTP Service
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