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Marketing Cloud Next - Preference Page and Subscription in Consent tab

公開日: Jul 15, 2026
説明

The users are seeing "Something Went Wrong" error message when trying to access the Preference and Subscription Page from the consent tab.

解決策

Please check if the right domain name is is in the allow list or not 

1. Open the following link: https://DOMAIN_NAME.lightning.force.com/lightning/n/standard-PrivacyPreferenceCenter

2. Under both the Default Email Preference Form and the Default SMS Preference Form, click the dropdown menu and select 'Configure Allowed Domains.'

3. Remove all currently configured allowed domains and click Save.

4. Click the dropdown arrow again and select 'Add Domain.' Enter the domain: https://DOMAIN_NAME.my.salesforce.com and click Save.

5. Once done, open this link to check if you're able to preview the Preference Manager: https://DOMAIN_NAME.lightning.force.com/lightning/n/standard-Consent

 

ナレッジ記事番号

005094084

 
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Salesforce Help | Article