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How to Verify Partner Community User Email Address After an Email Change in Experience Cloud
Date de publication: Jun 1, 2026
Description
Issue Description
When a System Administrator changes the email address of a partner community user profile and clicks Save, the email is saved but the Verify link does not appear next to the email field. Additionally, when the user record is checked, the User Verified checkbox is unchecked.
(Screenshot: Partner user profile page with the email field showing the missing Verify link — see image in article)
(Screenshot: User Verified checkbox unchecked after the email address change — see image in article)
Note: Please update the alt text on both images in the article editor to describe what each screenshot shows, for Agentforce accessibility.
Résolution
Steps to Verify the Partner User Email
The partner user needs to reset the password from the Forgot Password link on the community to get the user email verified.
Note: When the System Administrator clicks on Reset Password from the user page, the user password is reset but the email is not verified.
Automate Email Verification with Async Email
If you are looking for a way to automate this process, you can use an Async Email Template. Async Email Verification is a Salesforce feature that sends a verification email automatically when an email address is updated, without requiring a manual password reset by the user.
For setup instructions, see: Verify Email Addresses with Async Email
Ressources supplémentaires
https://help.salesforce.com/s/articleView?id=sales.emailadmin_async_email_verification.htm&type=5
Numéro d’article de la base de connaissances
005101313
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