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What to do when the technical error ID (-2115029782) appears when saving the prompt builder

Дата публикации: Sep 27, 2025
Описание

Error Saving Prompt Builder: Permissions Issue

When attempting to save in the Prompt Builder, you might encounter the following error message:

"We're sorry, something went wrong. There's an error on this page. Please try refreshing the page. Can you provide us with some more details first? (This will be reported as Error ID: XXXXXXXXX)"

If you click on "Technical Details" within the message and the Error ID ends with (-2115029782), it indicates that your Prompt Builder permissions may not be configured correctly.

You might also see a similar error like:

"Internal server error occurred. Error ID: XXXXXXXXX-XXXXXX (-2115029782)"

Please note that "X" represents a random number in the Error ID.

Решение

To create and manage prompt templates in the Prompt Builder, users need to be assigned the "Prompt Template Manager" permission set.

You can assign this by navigating to:
Setup | Permission Sets | Prompt Template Manager | Manage Assignments | Add Assignments | (Select User) | Next | Assign

If the error persists after performing these steps, please contact Salesforce Support for further assistance.

Дополнительные ресурсы

Create and Manage Prompt Templates
This article explains how to create and manage prompt templates within the Prompt Builder.
URL: https://help.salesforce.com/articleView?id=prompt_template_management.htm

Assign Permission Sets
Learn the detailed steps for assigning permission sets to users.
URL: https://help.salesforce.com/articleView?id=assign_permission_sets.htm

Contact Salesforce Support
This guide outlines the process and necessary information for contacting Salesforce Support.
URL: https://help.salesforce.com/articleView?id=contact_support.htm

Номер статьи базы знаний

005101493

 
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Salesforce Help | Article