Configuring Notifications for Service Appointments in Salesforce Field Service Mobile

This article explains how to configure push notifications for Service Appointments in 
the Salesforce Field Service (SFS) Mobile App so that service resources receive timely 
scheduling alerts.

## Verify Service Appointment Owner

Ensure that the owner of the Service Appointment is not the service resource user. 
This is crucial for the proper functioning of notifications in Salesforce Field Service.

## Configure Field Service Mobile Settings

Review and enable the required settings for Service Appointment notifications on 
scheduled and dispatched statuses. Refer to the Field Service push notifications 
documentation for the full list of required settings:
https://help.salesforce.com/s/articleView?id=service.mfs_push_notifications.htm&type=5

Important: Notification settings are applied based on the mobile settings assigned to 
the user who initiates the scheduling action — not the user who receives the 
notification. Refer to the Field Service Mobile limits documentation for more details:
https://help.salesforce.com/s/articleView?id=service.mfs_limits.htm&type=5

Example: If multiple Field Service Mobile Settings exist under Setup > Field Service 
Mobile Settings, and the dispatcher has Field Service Mobile Setting 1 assigned (where 
"Send appointment notifications on assignment" or "Send appointment notifications on 
dispatch" is disabled), the service resource will not receive the notification — even 
if these settings are enabled in Field Service Mobile Setting 2, which is assigned to 
the service resource.

## Grant Access to Service Appointment Record

To receive notifications when a Service Appointment is set to scheduled status, the 
assigned resource must have access to the Service Appointment record before it is 
scheduled. This access can be granted through custom sharing rules or other 
customization.

For dispatched status updates, notifications are managed by the Field Service Managed 
Package (MP) logic and do not require additional record sharing configuration.

By verifying and configuring these settings, you can ensure that notifications for 
Service Appointments are correctly received on the Salesforce Field Service Mobile App.