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Salesforce Authenticator Error: "Your response wasn't sent"

Publiseringsdato: Aug 25, 2025
Beskrivelse

This article addresses the "No response was sent" error in Salesforce Authenticator, often caused by mobile network issues or account connection problems.

Løsning

This article provides troubleshooting steps for the "Your response wasn't sent" error in Salesforce Authenticator, starting with quick fixes and moving to a full connection reset if the issue persists.

Quick Fixes to Try First

Reset the Connection

If the issue persists, follow these steps to reset the connection:

  1. Log in using the 6-digit verification code.
  2. Disconnect Salesforce Authenticator from your account by following the steps in Remove an Account from Salesforce Authenticator
  3. Reinstall the Salesforce Authenticator app on your mobile device.
  4. Reconnect the app by following the steps in Register Salesforce Authenticator as an Identity Verification Method for Salesforce Orgs
Knowledge-artikkelnummer

005101594

 
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Salesforce Help | Article