Salesforce Org Migration and Email Service Address Updates

If your org has been  migrated,  email  for your email service address may still be being delivered through your previous Salesforce location.  Generally this is not a problem, Email is directed to the location where it was initially created. If your organization has been migrated to a different location, the Salesforce mail service will detect that and route it to the location where your organization is currently located. This should just add a few seconds to its delivery and processing. 

How do I know if my email service address is routing directly to my current location?

If your email service address contains your current instance name, then it should be routing directly to the location where your organization exists. For example, if your email service address is “support@3-zzxdj1m9.2-4482eai.usa360.case.salesforce.com” and your current instance is  usa360 then it should be routing directly to the location where it exists and no action is needed. If however, your current instance is not usa360, then your email service address is routing through another location and you can consider whether you would like to regenerate it to route directly. 

Should I regenerate my email service addresses?

Regenerating your email service address after an org migration is not required. We will route email to your organization's new location automatically.  If you would prefer not to incur the few seconds delay in delivery and processing, or you would rather not be subject to any delays or issues in a location where your organization no longer exists, you can regenerate your email service addresses. Regenerating your email service addresses will allow the mail to route directly to your new location without having to route through your previous location first. 

See the instructions  below for regeneration for the 4 types of email service addresses that are affected by org migrations.

Email2Apex

For information on setting up Email lService addresses in Salesforce, go here.

1. Go to setup/Develop/Email Services

2. Find the existing service address and review it to see what options you have set up so you can set the new one up similarly

3. Hit New and populate the following:

   1. Email Service Name: nameForYourService

   2. Apex Class: nameOfYourApexClass

   2. Select the Active checkbox

   3. Hit ‘Save and New Address’

   4. On the next screen  give the address a name and empty the ‘Accept Email From’ box  and select Save

   5. You can now use the given email service address supplied. 

4. This is the new email address you will forward emails to in order to be processed

5. You can now update the address in any forwarders or other systems that send mail to it.

Email2Case

For detailed documentation about creating Email-to-Case routing addresses and configuring forwarding, go here.

1. Go to Setup -> Email-to-Case.

2. Find the existing routing address and review it to see what options you have set up so you can set the new one up similarly.

3. Carefully note down all the attributes, as the existing routing address needs to be deleted because two routing addresses can’t have the same email address.

4. Delete the routing address.

5. Hit New (routing address) and populate the following:

   1. Routing Name

   2. Email Address (same as the deleted routing address)

   3. Other attributes noted in step 2

   4. Hit Save

6. Get the email service address associated with the new routing address. This is the new email address you will forward emails to for Email-to-Case to process.

7. Go to your forwarding configurations for your inbox and replace the old email services address with the new one. Note: any emails received while the old email services address is in use will not be processed by Email-to-Case.

Email2Salesforce

For details on using Email To Salesforce, go here.

1. Obtain the domain name of your email-to-salesforce address by going to the Email to Salesforce section of your Email Settings.

2. Copy the domain name to your clipboard.

3. Log into your Workbench and perform a SOQL query as follows:

   1. select id from emailservicesaddress where emaildomainname = ‘yourdomainname'

4. On the query result, click ID in the ID field. On the panel that appears, click Delete and confirm that you want to delete that record.

5. Return to the Salesforce app and access the Email to Salesforce section in your Email settings - a new email address is generated and displayed on the page. This address is available for use, immediately.
   Note: If you stored your previous email-to-salesforce address(es) in your contact list, ensure that you update those addresses with the new address.

Email To Chatter Groups

For details on using Email to post to Chatter groups, go here.

You will not have to regenerate the Chatter Group email address as it is generated dynamically when you access the groups page. However, if you had previously saved a copy of the address from your old location you may need to update that.

• Visit the Chatter Group and find the current Post by Email address in the Group Details panel.

• Update any address books, forwarders, or other systems where the Chatter Group address was stored