Scope of Support for Salesforce Flows

What Salesforce Support Can Help With for Flows

Salesforce Support can assist with the following Flow-related issues:

• Troubleshooting Flow error messages, including Internal Server Errors, Unhandled Faults, or Governor Limit issues.

• Assisting with Flow access and permissions issues.

• Addressing unexpected behavior or failures in existing, previously functional Flows.

• Providing guidance on interpreting error messages within Salesforce Flows.

• High-level frequently asked questions (FAQ) about Flows.

What Salesforce Support Cannot Help With for Flows

The following Flow-related requests are outside the scope of Salesforce Support:

• Designing, creating, or building Salesforce Flows.

• Optimizing existing Flows for performance or resource utilization.

• Consultation or recommendations on best practices for Flow architecture or design.

• Debugging complex business logic or custom implementation scenarios.

• Providing advanced training or walkthroughs on creating or managing Flows.

• Assistance with third-party Flow packages or managed packages not provided by Salesforce.

• Building or adjusting Flow functionality to meet custom requirements; Salesforce can only provide guidance for customers to make adjustments independently.

Additional Notes

• Unsupported Components: Issues arising from third-party Flow components, unmanaged packages, or Salesforce Labs Flows are unsupported.

• Salesforce Support will confirm the successful execution of a Flow by verifying that it completes without errors and performs its designed operations. Detailed customization, business logic validation, or troubleshooting that exceeds basic break/fix scenarios is outside support scope.

• Salesforce Support will guide customers towards self-service resources like Salesforce Help, Trailhead, or Salesforce Community for advanced Flow design and management assistance.