Loading

Salesforce Authenticator Push Notifications or Backups Cannot Be Enabled

게시 일자: Aug 25, 2025
상세 설명

Troubleshoot issues where push notifications or the "Back Up Accounts" toggle cannot be enabled in Salesforce Authenticator. This typically occurs when the app is registered as a TOTP.

 

• Tapping "Change in Settings" in the "Push Notifications" section does not respond.
• Tapping the "Back Up Accounts" toggle in the "Backup and Restore" section does not turn it on.
• The message "Your connected accounts don't support push notifications" is displayed in the "Push Notifications [i]" section.
• The notification settings for Salesforce Authenticator do not appear in the mobile device settings.

솔루션

Push notifications are not available if Salesforce Authenticator is registered as a time-based one-time password (TOTP) authentication app. Additionally, the Backup and Restore feature requires at least one Salesforce account to be registered specifically as a Salesforce Authenticator account.

If the account is registered as a TOTP app, the push notification and backup features will remain unavailable until it is re-registered correctly.

Follow these steps to disconnect the TOTP registration and re-register as a Salesforce Authenticator account:

 

 

How to verify the registration type in your Salesforce organization:
For Administrators:

Go to [Setup] | [Users].

Open the user's detail page.

Check if [Disconnect] is displayed next to [App Registration: Salesforce Authenticator].


For Users: 

Go to [Personal Settings] | [Advanced User Details].

Check if [Disconnect] is displayed next to [App Registration: Salesforce Authenticator].

 

References:

Back Up Your Connected Accounts in the Salesforce Authenticator Mobile App

Manage Push Notifications for Salesforce Authenticator

Common multi-factor authentication (MFA) troubleshooting

Knowledge 기사 번호

005102396

 
로드 중
Salesforce Help | Article