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Line Breaks Not Displaying Correctly in Service Replies for Email Text Body

Julkaisupäivä: Nov 14, 2025
Kuvaus

When composing emails using Service Replies for Email in Agentforce Service (formerly Service Cloud), line breaks may not display correctly in the Text Body field. This occurs because plain text emails require explicit carriage return characters (\r) for line breaks. Templates or prompt templates of type 'Service Email' that contain line breaks may produce formatting issues when the correct line break character is not used.

Ratkaisu

When building prompt templates of type 'Service Email', use \r (Carriage Return) characters in the TextBody field for line breaks, as standard \n (Line Feed) characters may not be recognized in plain text email formatting.

Knowledge-artikkelin numero

005102441

 
Ladataan
Salesforce Help | Article