Loading

Line Breaks Not Displaying Correctly in Service Replies for Email Text Body

게시 일자: Nov 14, 2025
상세 설명

When composing emails using Service Replies for Email in Agentforce Service (formerly Service Cloud), line breaks may not display correctly in the Text Body field. This occurs because plain text emails require explicit carriage return characters (\r) for line breaks. Templates or prompt templates of type 'Service Email' that contain line breaks may produce formatting issues when the correct line break character is not used.

솔루션

When building prompt templates of type 'Service Email', use \r (Carriage Return) characters in the TextBody field for line breaks, as standard \n (Line Feed) characters may not be recognized in plain text email formatting.

Knowledge 기사 번호

005102441

 
로드 중
Salesforce Help | Article