Field Service: "This Service Appointment is in jeopardy!" appears on Service Appointments in the Gantt chart

The message "This Service Appointment is in jeopardy!" is displayed on the Gantt chart when the [In Jeopardy] field (API name: FSL__InJeopardy__c) on the Service Appointment is checked (true).

This feature is used to highlight Service Appointments on the Gantt chart that require additional attention from the dispatcher. Unchecking this box will hide the message.

You can use this field in conjunction with the [In Jeopardy Reason] field (API name: FSL__InJeopardyReason__c) to provide context for why the appointment needs attention.

To help dispatchers identify the reason for the message, consider implementing the following methods:

• Add the [In Jeopardy Reason] field to the Service Appointment page layout.

• Add custom picklist values to the [In Jeopardy Reason] field.

• Create a validation rule to require users to select a value in the [In Jeopardy Reason] field whenever the [In Jeopardy] field is checked.

• Add the [In Jeopardy Reason] field to the Gantt hover tooltip so dispatchers can see the reason by hovering over the Service Appointment.

  • To configure this, navigate to: Object Manager > Service Appointment > Field Sets > Service Tooltip Gantt, and add the [In Jeopardy Reason] field.