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Agentforce Revenue Management: RLM Orders require 'Refresh Prices' when non-price-affecting Order Product fields are updated

게시 일자: Jul 8, 2026
상세 설명

Currently, whenever an Order Item is updated—regardless of whether the update is made to a pricing-related field or a non-pricing field like Description—the Price Calculation Status is set to TransactionIncomplete. As a result, a Refresh Prices banner appears on the order, requiring users to trigger a price refresh.

Steps to Reproduce:

  1. Navigate to any Order Product under an existing Order record that is in Draft status.

  2. Update a non-pricing field, such as the Description, on the selected Order Product.

  3. Return to the Order record — a "Refresh Prices" banner will appearing, causing the Order to be locked and preventing users from activating it.

솔루션

The functionality is currently not supported, and the product team plans to incorporate it in a future release. However, the exact release timeline is yet to be confirmed.

Knowledge 기사 번호

005105036

 
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Salesforce Help | Article