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Grant Minimum Permissions for Customer Community User Logging in to Field Service Mobile app

Publiceringsdatum: Sep 10, 2025
Beskrivning

This Knowledge is to prevent customer community users cannot log in to Field Service app.

If you would need more permissions for the user, please add to following minimum permissions.

Lösning

Steps to grant permissions:

 

  1. A Field Service system administrator grants following permissions:
    1. Field Service Resource License
    2. Field Service Resource Permissions
    3. Field Service Mobile License (Please check if "API Enabled Access” is enabled)
  2. Install Field Service mobile app (latest version) to each mobile device.
  3. On the Log In page, tap gear icon.
  4. Tap + to add a login host and enter your community site URL, enter name in "Display label" and tap "Complete".
  5. Tap gear icon and select host designated in 4. and login with your user ID and password.

This is the minimum procedures to log in with Customer Community User on Field Service Mobile app.

If you would like to add more permissions for the user, please add them accordingly.

Knowledge-artikelnummer

005105049

 
Laddar
Salesforce Help | Article