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Update Your AWS Subaccount Billing Address for Salesforce Voice with Amazon Connect

Veröffentlichungsdatum: Apr 15, 2026
Beschreibung

As a Salesforce Voice (formerly Service Cloud Voice) with Amazon Connect customer located inside the United States, learn how to change the AWS subaccount billing address that determines emergency calling fees for Amazon Connect.

Starting March 1, 2025, AWS began including emergency calling (911/988) fees for several AWS services, including Amazon Connect. These fees are in line with state, county, and city regulations for emergency calling and are determined by the billing address associated with the AWS account. 

These e911 charges are billed in arrears, for example, charges incurred in March appear on the April bill. The charges appear as a separate invoice item and are listed separately for each AWS service.

These monthly charges are passed through from AWS to Salesforce to Salesforce Voice with Amazon Connect customers in the monthly telephony invoice. For customers with companies outside the United States, their company’s billing address is used for AWS subaccounts. For customers with companies inside the United States, Salesforce uses its address for AWS subaccounts instead.

Lösung

To make sure that AWS correctly calculates emergency calling fees, all existing Salesforce Voice with Amazon Connect customers with companies in the United States must update the billing address in their AWS console.

 

Here are steps to update the address.

 

  1. Sign in to the AWS Management Console with your root user account and open the AWS Billing and Cost Management console at https://console.aws.amazon.com/costmanagement/.

  2. On the navigation bar in the upper-right corner, select your account name (or alias), and select Account.

  3. In the Contact information section, select Edit.

  4. Update the Address to your company’s address.

  5. Click Update to save your work.

 

If you don’t take these steps to update the AWS billing address for Salesforce Voice with Amazon Connect, AWS will determine and charge emergency calling fees for the wrong jurisdiction.

 

See Also

Track and Report on Your Amazon Connect Usage and Billing

Nummer des Knowledge-Artikels

005108661

 
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Salesforce Help | Article