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Update Your AWS Subaccount Billing Address for Salesforce Voice with Amazon Connect

Fecha de publicación: May 25, 2026
Descripción

This article explains how to update the AWS subaccount billing address for customers using Salesforce Voice (formerly Service Cloud Voice) with Amazon Connect who are located inside the United States.
Starting March 1, 2025, AWS began including emergency calling (911/988) fees for several AWS services, including Amazon Connect. These fees are determined by the billing address on the AWS account and are in line with state, county, and city regulations for emergency calling.


How Emergency Calling (e911) Fees Work
Emergency calling (e911) fees are billed in arrears. For example, charges incurred in March appear on the April bill. The charges appear as a separate invoice item and are listed separately for each AWS service.
These monthly charges are passed from AWS to Salesforce, and then to Salesforce Voice with Amazon Connect customers in the monthly telephony invoice.
Who Is Affected

  • Customers with companies outside the United States: The company's billing address is used for AWS subaccounts automatically.
  • Customers with companies inside the United States: Salesforce currently uses its own address for AWS subaccounts instead of the customer's company address. These customers must update their billing address manually.
Solución

To ensure that AWS correctly calculates emergency calling fees based on the correct jurisdiction, all existing Salesforce Voice with Amazon Connect customers with companies in the United States must update the billing address in their AWS console.
Steps to Update the AWS Subaccount Billing Address

  1. Sign in to the AWS Management Console with your root user account and open the AWS Billing and Cost Management console at
  2. On the navigation bar in the upper-right corner, select your account name (or alias), and select Account.
  3. In the Contact information section, select Edit.
  4. Update the Address field to your company's address.
  5. Click Update to save your changes.

Important: If you do not update the AWS billing address for your Salesforce Voice with Amazon Connect instance, AWS determines and charges emergency calling fees for the wrong jurisdiction, which may result in incorrect billing.


See Also
Track and Report on Your Amazon Connect Usage and Billing

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