Loading

Unable to access Chat Transcripts after Digital Engagement license expires

Data pubblicazione: Aug 4, 2025
Descrizione

Accessing Chat requires the Chat User feature license included with Digital Engagement. 

You will not be able to access Chat Transcript (API Name: LiveChatTranscript) records due to expiring Digital Engagement licence.

Risoluzione

You can export Chat Transcript (API Name: LiveChatTranscript) data using Data Export or Data Loader before Digital Engagement license is expired.

Numero articolo Knowledge

005108672

 
Caricamento
Salesforce Help | Article