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Salesforce Experience Site is Returned in Search Engine Results

Date de publication: Aug 25, 2025
Description

 

There may be circumstances where pages for an experience site in a sandbox are returned in Microsoft Edge or Google search engines.

 

Despite attempts to hide the site, including deactivation and adding a noindex tag, the site remains search results.

 

Résolution

 

A web page becomes indexed when a search engine crawler discovers, crawls, and analyzes the page, and then adds it to the search engine's index. This index is a database that search engines use to quickly retrieve relevant pages when users search for information. If your site is made public search engines can index the publicly available pages.

 

To prevent a Salesforce Experience Cloud site or specific pages from being indexed by search engines, you can use the noindex meta tag or a custom robots.txt file. Using the noindex tag within the page's <head> section will instruct search engines not to include the page in search results. Alternatively, a robots.txt file provides more granular control over which parts of your site are accessible to crawlers.

 

  1. 1. Navigate to the page settings:
    In Experience Builder, go to Pages and select the specific page you want to hide from search engines.
     
  2. 2. Edit head tags:
    Click on Page Settings for the selected page, and then locate the Edit Head Tags option.
     
  3. 3. Add the noindex tag:
    Within the <head> section, add the following meta tag: <meta name="robots" content="noindex, nofollow">. The nofollow tag is added to prevent search engines from following links on the page.
     
  4. 4. Save and publish:
    Save the changes and publish your Experience Cloud site to apply the changes. 

 

Important Considerations:

 
  • If a page was already indexed before adding the noindex tag, it may take some time for search engines to reflect the change. For faster removal, you need to reach out to who owns the search engine. For example, if your site was unexpectedly crawled and indexed and is showing in Google search results follow the instructions to Remove web results from Google Search.
 
  • Addding the Noindex tag doesn't remove or delete what has been previously indexed. The noindex tag will only prevent new indexing the next time your site is crawled and will not immediately remove pages already indexed.
 
  • Noindex doesn't block access: Users can still access the page directly, even if it's not indexed.
 
  • robots.txt is a suggestion: Search engines are not obligated to follow the rules in robots.txt.

 

See Also:

SEO Page Properties in Experience Builder

 

 

Numéro d’article de la base de connaissances

005131269

 
Chargement
Salesforce Help | Article