MuleSoft - Anypoint Platform Deployment & Management Impact – US Region - Tuesday, July 22, 2025

Issue Summary

We sincerely apologize for the impact this issue caused you and your business. We understand that you rely on MuleSoft to run your business, and we are committed to learning from these issues and improving our platform to avoid similar issues in the future.

This section describes the impact our customers may have experienced.

On Tuesday, July 22, 2025, between 4:45 AM PT and 6:06 AM PT( 11:45 AM UTC and 1:06 PM UTC), customers in the US region experienced issues deploying and managing applications on their Runtime Fabrics, CloudHub 2.0 or Flex Gateway runtimes via the Anypoint Platform. These applications and targets appeared disconnected or unknown status on Anypoint UI. Already running applications and apis were not affected.

Issue Description

This section describes how the issue evolved.

On Tuesday, July 22, 2025, at 5:02 AM PT (12:02 PM UTC), an investigation began into reports of Runtime Fabric targets showing DISCONNECTED status on the Anypoint Platform. The investigation quickly identified the data store cluster ran out of space. The cluster space was immediately increased, ending the impact at 06:06 AM PT (1:06 PM UTC).

Root Cause

This component, newly introduced to the platform, was responsible for processing runtime status events and was provisioned based on expected message volumes and default retention policies. However, traffic spiked significantly over the past two weeks. Because this was a fresh addition, disk usage alerting had not yet been fully implemented—a gap unique to this service. Without auto-scaling or proper alerts in place, storage reached full capacity, preventing new events from being processed. As a result, the Anypoint Platform displayed outdated or incorrect target and application statuses, even though the applications themselves remained unaffected.

MuleSoft Remediation Actions

To address the contributors to the identified root cause, MuleSoft commits to the following actions to help remediate the potential for these issues to occur in the future:

• Auto Storage Scaling for the data store cluster and reduced retention - Completed
• Create an Alert for the data store cluster disk usage - Completed
• Conduct a comprehensive audit of all components to identify and address gaps in capacity alerting - Completed
• Improve Capacity Planning on Product Onboarding - End of August 2025

Our commitment to you:

We sincerely apologize for the impact this issue caused you and your business. It is our goal to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible.

If you have additional questions or need further support, please open a case with Support via the Help portal.