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Getting Insufficient permission to retrieve entries when accessing Messaging Sessions

Fecha de publicación: Aug 18, 2025
Descripción
The user encountered an issue where they were unable to access messaging session entries in Salesforce MIAW due to insufficient permissions. Additionally, the user could not type in the conversation and received a red circle error.
Solución

Assign the 'Access Conversation Entries' permission to the impacted user via a suitable permission set. 

Refer to the Salesforce documentation for more details about user permissions to access Messaging.

Número del artículo de conocimiento

005132102

 
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Salesforce Help | Article