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Getting Insufficient permission to retrieve entries when accessing Messaging Sessions

Date de publication: Aug 18, 2025
Description
The user encountered an issue where they were unable to access messaging session entries in Salesforce MIAW due to insufficient permissions. Additionally, the user could not type in the conversation and received a red circle error.
Résolution

Assign the 'Access Conversation Entries' permission to the impacted user via a suitable permission set. 

Refer to the Salesforce documentation for more details about user permissions to access Messaging.

Numéro d’article de la base de connaissances

005132102

 
Chargement
Salesforce Help | Article