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Getting Insufficient permission to retrieve entries when accessing Messaging Sessions

公開日: Aug 18, 2025
説明
The user encountered an issue where they were unable to access messaging session entries in Salesforce MIAW due to insufficient permissions. Additionally, the user could not type in the conversation and received a red circle error.
解決策

Assign the 'Access Conversation Entries' permission to the impacted user via a suitable permission set. 

Refer to the Salesforce documentation for more details about user permissions to access Messaging.

ナレッジ記事番号

005132102

 
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Salesforce Help | Article