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Getting Insufficient permission to retrieve entries when accessing Messaging Sessions

게시 일자: Aug 18, 2025
상세 설명
The user encountered an issue where they were unable to access messaging session entries in Salesforce MIAW due to insufficient permissions. Additionally, the user could not type in the conversation and received a red circle error.
솔루션

Assign the 'Access Conversation Entries' permission to the impacted user via a suitable permission set. 

Refer to the Salesforce documentation for more details about user permissions to access Messaging.

Knowledge 기사 번호

005132102

 
로드 중
Salesforce Help | Article