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Getting Insufficient permission to retrieve entries when accessing Messaging Sessions

Publiseringsdato: Aug 18, 2025
Beskrivelse
The user encountered an issue where they were unable to access messaging session entries in Salesforce MIAW due to insufficient permissions. Additionally, the user could not type in the conversation and received a red circle error.
Løsning

Assign the 'Access Conversation Entries' permission to the impacted user via a suitable permission set. 

Refer to the Salesforce documentation for more details about user permissions to access Messaging.

Knowledge-artikkelnummer

005132102

 
Laster
Salesforce Help | Article