Salesforce Past Product & Feature Retirements

Updated March 17, 2026

At Salesforce, we know that customer success is built on trust. We are committed to providing our customers with visibility into our product and feature retirement announcements and philosophy to continue building trust. This page lists Past Salesforce product and features that are officially retired. Each retirement listed on this page was reviewed by our legal team and determined to have a customer impact. Retirements not listed here were communicated through release notes, help articles, or targeted emails.

Past Product or Feature	Timing
Third-Party Integrations for Salesforce Maps Live Tracking	Order End Date Officially Retired
IoT Explorer	Order End Date Officially Retired
Elevate	Order End Date Officially Retired
Data.com	Order End Date Officially Retired
Steelbrick Billing (InvoiceIT)	Order End Date Officially Retired
Classic Knowledge Data Model End of Support	March 1, 2026
Chat & Live Agent	February 14, 2026
Data Detect End of Support	February 2, 2026
Article Answers for Einstein Bots	December 31, 2025
Workflow Rules & Process Builder End of Support	December 31, 2025
Tableau Data Connect	September 16, 2025
Platform API Versions 21.0 through 30.0	Summer '25 - June 2025
MC Social Studio	November 18, 2024
Social Customer Service and Social Customer Service Starter Pack	November 18, 2024
Personalization Account Profiles	August 1, 2024
Google Analytics 360 Resell	July 1, 2024
MC Audience Studio	February 1, 2024
Salesforce Inbox Mobile App	February 1, 2024
Einstein Account Insights	November 14, 2023
Einstein Opportunity Insights	November 14, 2023
Einstein Vision for Planogram Compliance	July 31, 2023
Einstein Object Detection & Image Classification	July 31, 2023
Salesforce Mobile App Version 228	Summer '23 - June 2023
Pardot Real-Time Automation Rule Setting	Summer '23 - June 2023
MC Classic Content	April 24, 2023
MC Interaction Studio Thunderhead	March 1, 2023
Mobile Publisher - Android Managed Public	Spring '23 - February 2023
Legacy Tablet App Experiences	Spring '23 - February 2023
Salesforce Field Service Mobile App Version 226	February 1, 2023
NGO Connect and Advancement Connect	January 31, 2023
Internet Explorer 11 Extended Support	January 1, 2023
Pardot Classic App	October 17, 2022
Cases SDK	Winter '23 - October 2022
Knowledge SDK	Winter '23 - October 2022
Referral Scoring Feature for Financial Services	Winter '23 - October 2022
Advisor Analytics App End of Support	September 1, 2022
Commerce Order Management	July 1, 2022
Customer 360 Data Manager	June 30, 2022
MC Classic Landing Pages & Microsites	June 30, 2022
Pardot Drip	Summer '22 - June 2022
MC My Data	Summer '22 - June 2022
Platform API Versions 7.0 through 20.0	Summer '22 - June 2022
SalesforceA for Admins	June 1, 2022
MC Discover Reporting	April 1, 2022
Legacy Work.com (WDC)	Spring '22 - February 2022
Candidate Patient Entity	Spring '22 February 2022
Salesforce Checkout	Spring '22 - February 2022
Legacy Folder Sharing	Spring ‘22 - February 2022
Docusign for CPQ	January 31, 2022
Business Manager Analytics	January 24, 2022
Chatter Feed Action Link	December 31, 2021
Live Agent 1.0 Flash Console	December 1, 2021
MC Web & Mobile Analytics	October 4, 2021
Apache Axis	October 1, 2021
Files Connect for SharePoint On-Premises Retirement	October 1, 2021
Endless Aisle Support	September 1, 2021
Local Authentication in Business Manager	August 4, 2021
Pardot User Migration	June 15, 2021
Legacy External Services	Summer '21 - June 2021
Original Territory Management Module	Summer '21 - June 2021
Legacy Versions of Open Commerce API (OCAPI)	March 2021
Legacy Inbox	March 2021
MC Connector V2	March 31, 2021
Retail.net	March 31, 2021
Quip Slides	January 31, 2021
Edge Browser	December 2020
Legacy CPQ Versions	November 2020
Chatter for Windows	December 1, 2020
Legacy Transaction Security	Winter '21 - October 2020
Pardot LeadDeck	Winter '21 - October 2020
Pardot Legacy Email Plugins	Winter '21 - October 2020
Skype For Salesforce	Winter '21 - October 2020
Apex:flash	Winter '21 - October 2020
Cisco Webex	October 1, 2020
Pardot AdWords Click Endpoint	September 24, 2020
Data Recovery	July 31, 2020
Salesforce Mobile Web Experience Retirement	Summer '20 - July 2020
Android 6.0	Summer '20 - July 2020
Android 5.0 for Field Service Lightning App	Summer '20 - July 2020
Customizable Forecasting	Summer '20 - July 2020
Salesforce Mobile Web Experience Retirement	Summer '20 - July 2020
Agent Console	Summer '20 - July 2020
MC Classic Content Creation	June 30, 2020
Android 6.0 OS End of Support	June 1, 2020
MC FTP	April 30, 2020
GroupConnect LINE API	March 31, 2020
Desk.com	March 13, 2020
SalesforceIQ CRM	March 13, 2020
Content Packs	Spring ‘20 - February 2020
Einstein Discovery Classic	Spring ‘20 - February 2020
MC Campaign Approvals	January 31, 2020
MC Email Approvals	January 31, 2020
Microsoft Dynamics 2011 Connector	January 30, 2020
Live Offers	December 30, 2019
Tableau CRM Classic Dashboards	Winter ‘20 - October 2019
Process Visualizer	Summer '19 - June 2019
Swing Flow UI	Summer '19 - June 2019
Internet Explorer Versions 9 & 10	April 5, 2019
Pardot GoodData Connector	February 1, 2019
MC TLS 1.0	January 4, 2019
MC XML API	October 31, 2018
SOAP API Legacy Versions	Winter ‘19 - October 2018
Chatter Desktop	June 10, 2018
File Sync	May 25, 2018
Files Connect Sharepoint On-Premises	May 18, 2018
Android 4.4 devices	May 18, 2018
Web-to-Case, Web-to-Lead, and Salesforce.com endpoints	April 20, 2018
Chatter Messenger	March 30, 2018
Legacy Charts in Salesforce1	Spring ‘18 - February 2018
Salesforce Mobile Classic App	December 1, 2017
Stay-in-Touch Request	Summer ‘17 - June 2017
Salesforce for Facebook & Twitter End of Support	April 14, 2017
CTI Toolkit	March 4, 2017
Word Add-in from Connect for Office and Standard Mail Merge	March 4, 2017
Excel Add-in from Connect for Office	March 4, 2017
Legacy Import Wizards	Spring ‘17 - February 2017
Cloud Scheduler	Winter ‘17 - October 2016
Import My Accounts and Contacts	Winter ‘17 - October 2016
iOS & Android Devices Tested with Salesforce1	Winter ‘17 - October 2016
All versions of Salesforce1 for iOS on iOS 9.1 and earlier	Winter ‘17 - October 2016
Blackberry 10	Winter ‘17 - October 2016
Salesforce Classic Setup Assistant	August 18, 2016
In-App Spell Checker Service	Summer ‘16- June 2016
Legacy HashtagDefinition Object	Spring ‘16 - February 2016
Data.com Social Key	Spring ‘16 - February 2016
Internet Explorer Versions 7 & 8	Summer ‘15 - June 2015

Order Timing

Order End Date - Retirement occurred when the customer's subscription ended.

Release (Winter, Spring & Summer) - The retirement occurred when the production and sandbox org were upgraded with the new release. Review the article for more information on how to find your release schedule date.

Date - The retirement occurred on the date listed and is not associated with a release.

Salesforce Past Product & Feature Retirements

Refer to this article to see active Salesforce product and feature retirements.

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