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Feed View Set on Case Page Layout Is Not Applied in Lightning Experience

Data pubblicazione: Mar 31, 2026
Descrizione

In Salesforce Lightning Experience, the Feed View configured on a Case page layout is not applied to the Case record page.
Feed View is a page layout setting that defines how the Case feed appears when an agent opens a Case record. This feature is only available in Salesforce Classic. In Lightning Experience, the Feed View setting on page layouts is ignored.
To replicate feed-style actions in Lightning Experience, Quick Actions should be used instead. Quick Actions can be placed on the page layout and accessed from the [Feed] tab on a Case record.

Risoluzione

In Lightning Experience, the Feed View on the Case page layout is not applied. Use Quick Actions as the Lightning Experience equivalent to manage case feed interactions.

Steps to Configure Quick Actions in Lightning Experience

  1. Create a Quick Action for the desired action type (for example, Log a Call, Send Email, Create Task).
  2. Navigate to Setup > Object Manager > Case > Page Layouts.
  3. Open the relevant Case page layout.
  4. In the Quick Actions in the Salesforce Mobile and Lightning Experience Actions section, add the Quick Action.
  5. Click Save.
  6. Agents can now access the Quick Action from the [Feed] tab on a Case record in Lightning Experience.

Reference Links

Numero articolo Knowledge

005132129

 
Caricamento
Salesforce Help | Article