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Unable to change survey record owner

Дата публикации: Aug 19, 2025
Описание

When attempting to change the owner of a survey record, the change owner button may not be displayed, and the owner cannot be changed.

This is because changing the owner of a survey record is not supported in Lightning Experience. 

Решение

To resolve this issue, you need to switch to Salesforce Classic and change the owner.

 

Solution Steps:

  1. In the upper right, click your image (avatar) and then click [Switch to Salesforce Classic].

  2. Open the Surveys tab and open the target survey record.

  3. Click [Change] next to [Owner Name] and change the owner to the desired user.

  4. Click [Save] to confirm the change.

 

The request to change Survey owner in Lightning Experience has been posted in IdeaExchange

Related Information: be able to change survey owner  

 

 

Номер статьи базы знаний

005132131

 
Загрузка
Salesforce Help | Article