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Experience Cloud site feed notification emails arrive even after disabling in User Settings

Дата публикации: Nov 18, 2025
Описание

This article explains the issue where Experience Cloud site feed email notifications continue to arrive even after disabling them in user settings. It covers how to check site membership across multiple sites and provides steps to disable notifications for specific sites.

Решение

If Experience Cloud site feed notification emails continue to arrive even after you have turned off notifications in the user settings, please check the following steps.

 

  1. Check the sites where the user is added as a member
    1-1. Check the profile and permission sets assigned to the target user by navigating to [Setup] | [Users] | [Users].
    1-2. Navigate to [Setup] | [Feature Settings] | [Digital Experiences] | [All Sites] and open the [Workspaces] for each site.
    1-3. Click [Administration] | [Members].
    1-4. Verify if the profile or permission sets identified in step 1 are added to the "Selected Profiles" or "Selected Permission Sets".
    1-5. Repeat steps 2 through 4 for each site.

  2. Disable email notifications from the user settings screen of the target site
    2-1. Access the site where the target user is added as a member.
    2-2. After logging in, click the user profile icon in the upper right corner of the site screen.
    2-3. Click My Settings from the menu that appears.
    2-4. In the user settings screen, uncheck "Enable email notifications" and click Save.

Screen displays may vary depending on the site configuration. If the screen differs significantly from what is described, please consider contacting Salesforce Support.

Дополнительные ресурсы

Please refer to the following help for each item related to notification emails.
Guidelines for Managing Your Personal Chatter Email Settings

Номер статьи базы знаний

005132436

 
Загрузка
Salesforce Help | Article