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Internal Server Error When Downloading CRM Analytics Dashboard Widgets in Excel or CSV Formats

Fecha de publicación: Feb 3, 2026
Descripción

Encountering an internal server error when attempting to download Analytics Dashboard widgets in various formats (Download in Excel Format, Download in Excel Format with Metadata, Download in CSV Format).

 

Solución
Root Cause:
The setting ‘Require first-party use of Salesforce cookies’ enabled in the org.Fix:
  1. Uncheck the above setting
  2. Logout and login. The issue should be fixed

     
Número del artículo de conocimiento

005132452

 
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Salesforce Help | Article