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Google Contact Sync with Einstein Activity Capture

Veröffentlichungsdatum: Aug 28, 2025
Beschreibung

When syncing Google Contacts with Salesforce using Einstein Activity Capture (EAC), only contacts that have the primary email address labelled as “Work” in Google Contacts are eligible for synchronization. Contacts with emails labelled as Home, Other, or custom labels will not sync to Salesforce. This is a current limitation of EAC’s contact synchronization with Google.

 

Lösung

To ensure successful sync, verify that:

  • The Work label is applied to the contact’s primary email in Google Contacts.

  • Contact sync is enabled in your EAC configuration settings in Salesforce.

  • Any existing Salesforce Contacts with the same email address will be updated otherwise, new records will be created.

Nummer des Knowledge-Artikels

005134860

 
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Salesforce Help | Article