Google Contact Sync with Einstein Activity Capture

This section explains how to fix Google Contacts that are not syncing to Salesforce through Einstein Activity Capture (EAC).

Why Google Contacts Don't Sync

EAC only syncs a Google Contact to Salesforce when the contact's primary email is labelled "Work" in Google Contacts. Contacts whose primary email is labelled Home, Other, or a custom label are skipped during sync.

How to Fix the Sync Issue

To ensure successful sync, verify that:

• The Work label is applied to the contact's primary email in Google Contacts.
• Contact sync is enabled in your EAC configuration settings in Salesforce.
• Any existing Salesforce Contacts with the same email address will be updated; otherwise, new records will be created.